Frequently Asked Questions

Account Creation steps are listed below:

1. Click “ACCOUNT” at the top right of the page.
2. At the bottom left "For Account Registration. Click Here"
3. Enter your name, company email address and phone number.
4. Click Submit.
5. Log in and complete your profile details.

If for any reason, you need to return a part, you must submit a Return Material Authorization (RMA) Form within 45 days of your purchase. 

Our full Return Policy, RMA Form, and Warranty Terms are available here!

We ship to the United States and Canada.

Shipping hours are 8:00 AM – 4:00 PM EST.

Parcel orders placed before 3:00 PM EST with all items in stock typically ship same day.

Yes, you will receive an order confirmation email that includes your tracking details once your order ships.

If you’d like to look up tracking manually, you can visit:

• UPS Tracking: Tracking | UPS - United States
• FedEx Tracking: Tracking Your Shipment or Packages | FedEx
• CH Robinson (CHR) Tracking: External Tracking | C.H. Robinson

The most important piece of information is the bed tag. Additionally, any photos, part numbers, Trew manufacturing number, and any other applicable information.

Please provide a clear photo of the poweredbyTREW or Hilmot bed tag.